All orders will be refunded if the product is received “Faulty / damaged” or within 7 days if the product is found to be Faulty (Exceptions apply on electrical returns)

In such cases, the product must be returned with all correct manuals, packaging intact, and all correct cables that came with the product. If any of these are found to be incorrect, then the refund will not be processed. (Contact customer services).

Refunds for products purchased under a promotional offer

Refunds will be based on the terms of the promotional price.

Eligibility

Any product that is past the initial period of refund as set out above and after the manufacturer’s warranty period will not be eligible for either refund or exchange.

Refund settlement will take place once the returned product has been received back and a quality check has taken place. This procedure normally takes 4-5 days, followed by 2 business days to issue the refund.

Our Return Policy

Product Period of Return
Perishable goods (e.g. meat, vegetables, fresh food) Within 24 hours

You can easily cancel your order any time before processing the delivery, except for goods made and prepared as per your specification or personalized items. Raise a cancellation request as a reply to the order receipt mail.

Order Cancellation

  1. Paid orders can be canceled before processing shipment, and the full amount will be refunded to the customer account (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment).
  2. Order cancel requests raised after the above stipulated time (shipment processed and out for delivery) will result in cancellation charges for packing/shipping.
  3. After order confirmation, changing variants can be done within 1 hour (before processing the order) by replying to our order confirmation email (changes depend on availability).
  4. For customized products, cancellation is not applicable upon receipt of advance payment.

Note: You will receive a cancellation confirmation email from Aflah Tech Trading, which should be used for future inquiries regarding the cancellation Terms & Conditions.

Replacement/Return/Exchange/Refund

  1. Replacements will depend on the availability of the item. If the replacement item is out of stock, we will arrange an exchange/refund.
  2. Items that you return should not be used, washed, altered/tampered, or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc., should be intact.
  3. Clearance or offer sale products are not eligible for returns.
  4. Discount/offer sale prices used for product purchase will not be considered for the replace/exchange/refund processing.
  5. If the reason for product return is ‘Customer Not satisfied with the item’, replacement/exchange/refund will exclude shipping and packing charges.
  6. Items damaged as a result of wear and tear are not considered faulty.
  7. Gift vouchers cannot be returned or refunded.
  8. Items sold as sets/combos cannot be exchanged or returned individually.
  9. Returns/replacements/exchange/refund will be initiated after the pick-up of the product.